Superhost signs contract to train Civil Registry employees

POSTED: 07/12/12 12:11 PM
Inocensia Leonard signs the contract at the census office while Prime Minister Sarah Wescot-Williams (r) looks on.

GREAT BAY – St. Maarten Superhost signed a contract with the Civil Registry for a customer service training yesterday morning. Inocensia Leonard signed the contract on behalf of the company, while Prime Minister and Minister of General Affairs Sarah Wescot-Williams signed it on behalf of the government.

“This is a great opportunity to teach the civil servants of yet another department how to handle customers and how to enhance customer service,” Leonard said.
The prime minister acknowledged that the decision to start the training for civil servants working in the front office of the civil registry is “an important step towards training government employees at a client-oriented department like the census office.”
Wescot-Williams noted that she herself had been a civil servant for many years.
“So I know that clients sometimes ask for the impossible. I encourage the department to build a good relationship with its clients.”
Kathy Snijders, the section head of the front office for the civil registry expressed her gratitude for the opportunity to have her staff follow the customer service course.
St. Maarten Superhost signed its first government contract for customer service training on January 25 with the department of labor affairs and the department of social services.
The St. Maarten Hospitality and Trade Association (SHTA) endorsed the Superhost program in June 2011. The program is based on a Tourism Customer Service Certification series of programs that were established in 1985 in British Columbia, Canada.
Superhost has also trained staff at the Harbor Group of Companies and at the Social and Sickness Insurances (SZV).

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